Returns & Exchanges

Due to the perishable nature of our pasture-raised meat, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If there is an issue with the quality or delivery of your items, please reach out to our team within 7 days of receipt for a resolution.

Return Process

• 1.
  Inspect Your Order

  Carefully check your package upon arrival to ensure all cuts are present and that the meat is still at a safe, chilled temperature.

• 2.
  Document Issues

  If you notice damaged packaging or quality concerns, please take clear photos of the product and the shipping label to help us process your claim.

• 3.
  Contact Support

  Email our customer service team with your order number and the documentation of the issue so we can review your request promptly.

• 4.
  Receive Resolution

  Once reviewed, we will issue a replacement for the affected items or provide a refund to your original payment method as per our freshness guarantee.